Castleview Training
Castleview Training

Communication skills training courses in Cheshire

This one day course is for:

People who want to develop better communication skills. Organisations need people who get their message across clearly and effectively, establishing better relationships with colleagues, customers and stakeholders.

This course will help you to:

Develop great, new communication habits. We all develop poor habits over the years and you’ll learn how recognise these, becoming more effective, assertive and confident.

This event will help you develop as an individual, improve your relationships, help the organisation and allow customers to gain trust and confidence in you.

Course objectives:

  • Understand what good communication looks like
  • Learn how to make a positive first impression
  • Develop a range of communication skills that are appropriate in different situations, with different customer types
  • Develop great listening skills, including active listening
  • Demonstrate effective questioning techniques
  • Understanding yourself and how your inner thinking affects communication
  • Explain what makes customers difficult
  • Take appropriate action to manage your own reactions to customers’ emotional states, through transactional analysis
  • Using techniques like matching, pacing and signalling to communicate effectively
  • Practice techniques to communicate well and handle difficult situations effectively

Price:

Our pricing is competitive and flexible. We can offer discounts for new business and offer a price based on either the number of delegates or an all inclusive package. We understand your need to stay within budget, so contact us now. You will find our prices realistic and affordable.

Latest News:

Total SDI Certified Facilitator

Castleview Training are proud to announce that we are now Total SDI Certified Facilitators. More...


Richard Masters receiving his MBE from Prince Charles

A milestone day for Castleview Training, as Managing Director Richard Masters receives the MBE, for services to learning, development and employee relations.