Anyone who deals with people face to face, over the phone or by email and wants to improve their customer handling skills in difficult situations.
Get an awareness of who are difficult people to deal with. You’ll consider yourself and how you interact with people. You’ll get an insight into human behaviour and why people can be difficult to deal with. You will gain valuable insights into handling conflict.
You will develop tools and techniques to get the best from people, learning how to control their emotions and your own. You will understand how to turn things around, build better relationships, help yourself, the customer and the organisation.
Our pricing is competitive and flexible. We can offer discounts for new business and offer a price based on either the number of delegates or an all inclusive package. We understand your need to stay within budget, so contact us now. You will find our prices realistic and affordable.
We now offer all of our courses on-line, bring the classroom to you with Virtual Learning. Contact us for more details!
A milestone day for Castleview Training, as Managing Director Richard Masters receives the MBE, for services to learning, development and employee relations.
Castleview Training are proud to announce that we are now Total SDI Certified Facilitators. More...