Castleview Training
Castleview Training

Dealing with difficult people and handling conflict training courses in Cheshire

This one day course is for:

Anyone who deals with people face to face, over the phone or by email and wants to improve their customer handling skills in difficult situations.

This course will help you to:

Get an awareness of who are difficult people to deal with. You’ll consider yourself and how you interact with people. You’ll get an insight into human behaviour and why people can be difficult to deal with. You will gain valuable insights into handling conflict.

You will develop tools and techniques to get the best from people, learning how to control their emotions and your own. You will understand how to turn things around, build better relationships, help yourself, the customer and the organisation.

Course objectives:

  • Understanding the factors that lead us to seeing someone as ‘difficult’
  • Gaining awareness about the significance of our own beliefs
  • Recognising the difficult types of people
  • Understanding reasons why people may be difficult
  • Appreciating the Cycle of Conflict model
  • Non-verbal communication in conflict situations
  • Management approaches that lead to positive outcomes of conflict
  • Strengths and weaknesses of your preferred style of conflict resolution
  • Applying assertiveness techniques to conflict situations
  • Practicing handling of conflict situations
  • Developing an Action plan


Our pricing is competitive and flexible. We can offer discounts for new business and offer a price based on either the number of delegates or an all inclusive package. We understand your need to stay within budget, so contact us now. You will find our prices realistic and affordable.

Latest News:

Total SDI Certified Facilitator

We now offer all of our courses on-line, bring the classroom to you with Virtual Learning. Contact us for more details!

Richard Masters receiving his MBE from Prince Charles

A milestone day for Castleview Training, as Managing Director Richard Masters receives the MBE, for services to learning, development and employee relations.

Total SDI Certified Facilitator

Castleview Training are proud to announce that we are now Total SDI Certified Facilitators. More...