Castleview Training
Castleview Training

Telephone sales and marketing

This four hour course is for:

People new to the telesales role and experienced staff, who would benefit from a refresher session. This practical session provides a clear guide on how to plan and structure calls, match selling points to the needs of buyers and develop conversations. This will put the buyer at the centre of each call and keep the call under the control of the telemarketer.

Course objectives:

  • The Pitch, using relevant techniques to describe the product
  • Conversation Development and Objection Handling, turning these into buying signals
  • The Close, which includes keeping the dialogue open for future calls
  • Getting Past the Gatekeeper, how to deal with the receptionist

Learning methods

Blended learning, with tutor input, skills practice, observation, shared experience and visual aids.

Please note this event can be tailored to meet your individual needs


Our pricing is competitive and flexible. We can offer discounts for new business and offer a price based on either the number of delegates or an all inclusive package. We understand your need to stay within budget, so contact us now. You will find our prices realistic and affordable.

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